As the complexity and uniqueness of the needs of individuals and carers have changed, and expectations towards health, care and wellbeing have evolved, we need to work together to ensure people have relevant information that’s meaningful to them and they are supported to make informed decisions.
Shared decision making ensures that individuals are supported to make decisions that are right for them. It is a collaborative process through which a professional supports a person to reach a decision about their care.
The conversation brings together:
- The professional expertise such as care options, evidence, risks and benefits; and
- What the person knows best: their preferences, personal circumstances, goals, values and beliefs.
We need to work together to understand people’s strengths, their assets and their potential and support them to realise this by collectively working together to set realistic outcomes and goals, reducing a reliance on services and ensuring the right support goes to the right people at the right time.
To support this way of working, we are extending our approach to Personalised Care and Support Planning across the ICS. It is an umbrella term that covers the planning approaches that we use to have ‘What matters to you?' conversations with people.
We must also ensure the rights of the people we support are respected, and their wishes should always be at the forefront of our thinking. Intervention to safeguard and protect should be proportionate to the risk presented and sensitive to the need, where appropriate, for people to make their own decisions, even when that involves some risk.
'What matters to you?' conversations are a series of proportionate discussions that explore a person’s whole life and family situation at any relevant point in time. Asking ‘What matters to you?’ aims to discover what’s important to the person and their carers and to explore their strengths, wants, wishes and goals to live their best life.
Together, shared decision-making and ‘What matters to you?’ conversations can create a new relationship between people and professionals based on partnership and enable people to be central in making decisions about their own health, care and wellbeing.
To achieve this we will:
- Drive a change in the current culture and systems across the ICP towards shared decision-making and ‘What matters to you?’ conversations, working with people to make this happen.
- Prepare and support the people of Lincolnshire to feel confident in embedding personalised care and shared decision-making.
- Ensure strong professional and executive leadership, and that all relevant organisations ensure strength-based personalised care is an integral part of their recruitment, induction and training.
- Ensure a sustainable workforce programme in strength-based personalised care approaches that is accessible and tailored to the range of health, care and Voluntary, Community and Social Enterprise (VCSE) professionals across the system.
- Include personalised care and shared decision-making in local incentives, delivery and improvement plans, pathway redesign and assurance.
- Ensure everybody who wants a personalised care and support plan has one that they can view and that they can contribute to their own plans digitally.