The VDRS can currently assist with:
• Missing or incorrect vaccination records for people registered with a GP practice in England and vaccinated in England, Scotland or Wales.
The VDRS team is working on solutions to other issues people might experience with their vaccine records.
For now, some examples of cases in which the service cannot currently help include:
• Cases where the person’s name or address is recorded incorrectly
• Vaccinations given outside of England, Scotland or Wales
• Cases of non-MHRA-approved vaccines (the service cannot help with vaccines other than Oxford/AstraZeneca (Vaxzevria), Pfizer (Comirnaty), Moderna (Spikevax), and Janssen)
• People who cannot evidence when and where they received their vaccination(s)
• Vaccine trial participants.
• Guidance on how individuals can access VDRS can be found via this link.
• The VDRS can also be contacted by calling 119, selecting option 1 (‘England’) and then option 4 (‘To report an issue with your vaccination record’).
• The call agents will take some details from the individual and make an electronic referral into the VDRS service.
• The VDRS team will aim to contact the individual within the same day.
• The number they will call the individual from is 01869 817119 (this is not a number that individuals can call into).
• They will make three attempts to contact the individual.
• If the VDRS team are unsuccessful in contacting the individual, they will need to call 119 and make a new referral.
• The individual’s previous call will be closed after the three attempts to contact them.
The VDRS team aims to contact individuals within the same day.
Complaints about the VDRS should be directed to the NHS England Complaints team at firstname.lastname@example.org or by post to:
PO Box 16738
If an individual’s vaccination record is correct but they still cannot access their NHS COVID Pass, they should call 119 and choose the NHS COVID Pass option to access support.
If an individual is having a problem specifically with the NHS App, as opposed to a vaccination data record problem, please contact the NHS App team – details in this link.