NHS 111

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.

Get help online or on the phone

To get help, you can:

  • go to 111.nhs.uk (for people aged 5 and over only)
  • call 111

Available 24 hours a day, 7 days a week.

If you’re Deaf and want to use the phone service, you can use the British Sign Language service.

You can also call 18001 111 on a textphone.

How NHS 111 works

You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.

You can ask for a translator if you need one.

Depending on the situation you will:

  • find out what local service can help you
  • be connected to a nurse, emergency dentist, pharmacist or GP
  • get a face-to-face appointment if you need one
  • be given an arrival time if you need to go to A&E – this might mean you spend less time in A&E
  • be told how to get any medicine you need
  • get self-care advice

More information:

You can also can more information in alternative formats:

Next: WaitLess App Previous: Your GP Practice