It has been agreed that the ICB will review the decision regarding the practice dispensary. The dispensary will remain open while this review takes place.
The ICB will provide regular updates to patients.
Patients should continue to order their medication in the usual way. Continuing as normal during this period will help support the practice while the review is undertaken.
Cliff Villages Medical Practice Dispensary Survey
NHS Lincolnshire Integrated Care Board (ICB) is inviting patients and their carers to share their views on the future of dispensary services at Cliff Villages Medical Practice – Navenby and Waddington practices.
You may already be aware that the practice was temporarily unable to operate after the previous provider’s Care Quality Commission (CQC) registration was removed. The NHS Lincolnshire Integrated Care Board (ICB) acted quickly to ensure GP services continued, and the practice has now reopened under a new caretaker provider.
As a result of this change, dispensing services were stopped at the practice. We understand that this is an important service, and it has been agreed that the ICB will carry out an engagement exercise to determine the future arrangements. While this is happening, the dispensary will remain open to ensure patients can continue to access their medicines. We are aware that some patients obtain their prescriptions in other ways, such as collecting them from a community pharmacy, using an online pharmacy or home‑delivery service, or having someone collect their medicines on their behalf and these can continue.
You can also complete this survey online via the following link lincolnshire.icb.nhs.uk/cliff-villages-dispensary-survey.
Please return any paper copies to the practice by noon on Tuesday 24 March 2026. Thank you
Listening Clinics
In addition to this survey, the ICB is also holding three Listening Clinics. These are informal drop‑in sessions where you can speak directly with staff from the ICB about your experiences or any concerns you may have. You can attend at any time during the session. The Listening Clinic dates and venues are as follows:
- Tuesday 17 March 2026, 6pm–8pm Coleby Village Hall, 11 Blind Lane, Coleby, Lincoln, LN5 0AL
- Wednesday 18 March 2026, 2pm–4pm The Venue, Grantham Road, Navenby, Lincoln, LN5 0JJ
- Monday 23 March 2026, 6pm–8pm The Venue, Grantham Road, Navenby, Lincoln, LN5 0JJ
If you would prefer to speak to a member of our team about your experience/s, you need support in completing this survey, require an alternative format/s, require the survey in another language or you require the services of an interpreter, please contact the Engagement Team via e-mail on licb.involveus@nhs.net or call 07814 939 396.
Cliff Villages Medical Practice :: South Lincoln Healthcare Primary Care Network.