Contact us

Please see details on how to contact us and share any compliments, complaints or concerns.

Please also find out how you can give feedback about NHS services in Lincolnshire. Visit – Your feedback matters.

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  • General enquiries

    NHS Lincolnshire Integrated Care Board (ICB)

    HQ Bridge House The Point Lions Way Sleaford NG34 8GG

    Tel: 01522 573939

    Opening hours: Monday – Friday 8.30am to 5pm

    For general enquiries, please email: LICB.office@nhs.net

  • Media enquiries

    All media enquiries should be directed to the ICB’s communications team. 

    To contact the communications team during normal office hours, please email our team inbox – licb.communications@nhs.net.

    For media enquiries relating to primary care, please email licb.primarycarelincs@nhs.net.

    All requests for filming, photography or interviews must be made via the communications team.

  • Give us your feedback

    If you have any compliments, complaints or concerns to tell us about please contact us:

    Please also contact us directly with any feedback or complaints about primary care services such as GPs, dentists, opticians or pharmacy services.

    By telephone: 01522 309299

    Email: LICB.feedbacklincolnshireicb@nhs.net (please do not use for general enquiries)

    Or write to us at: NHS Lincolnshire Integrated Care Board, Complaints and Customer Care Team, Bridge House, The Point, Lions Way, Sleaford NG34 8GG.

    Find out more about how to give feedback about NHS services in Lincolnshire.

  • Patient Advice and Liaison Service (PALS)

    The service can be contacted at; Tel: 0300 123 9553

    Email: LHNT.LincsPALS@nhs.net

    Calls via Text relay are welcome The service is open 10am to 4pm Monday to Friday (Except Bank Holidays).

  • NHS Complaints Advocacy Service
    VoiceAbility provides a free, independent and confidential advocacy service to support people with their NHS complaint.

    Website: voiceability.org
    Telephone: 0300 303 1660
    Email: helpline@voiceability.org
  • Mental health crisis support

    If you need help and support to access mental health services please call 0303 123 4000.

    If you need urgent support or advice you can also call one of our free 24hr helplines:

    Adults – 0800 001 4331

    Children and young people – 0800 234 6342

    If life threatening emergency please call 999.

  • Freedom of Information Requests
    To make a Freedom of Information (FOI) request please contact us:

    By telephone 01522 573939

    Email: agem.lincolnshireicb.foi@nhs.net

    Or write to us at: NHS Lincolnshire Integrated Care Board, Freedom of Information Team, Bridge House, The Point, Lions Way, Sleaford NG34 8GG.