Patient choice – what choices are available to you in your NHS care

NHS Lincolnshire ICB is committed to giving patient greater choice and control over how they receive their healthcare in line with the Government’s commitment.

This commitment is reflected in the NHS Constitution for England. The constitution establishes the principles and values of the NHS in England. It sets out:

  • rights that patients, the public and staff are entitled to
  • pledges that the NHS is committed to achieving
  • responsibilities that the public, patients and staff owe to one another to ensure that the NHS operates fairly and effectively

The constitution makes clear that “you have the right to make choices about the services commissioned by NHS bodies and to information to support these choices”. It also pledges to “inform you about the healthcare services available to you, locally and nationally” and to “offer you easily accessible, reliable and relevant information in a form you can understand, and support to use it […] to enable you to participate fully in your own healthcare decisions and to support you in making choices”.

This framework sets out some of the nationally set choices available to you in the NHS.

It explains:

  • when you have choices about your health and care
  • where to get more information to help you choose
  • how to complain if you are not offered a choice

In some circumstances you have legal rights to choice and you must be given these choices by law. In other circumstances you do not have a legal right to choice but you should be offered choice about your care, depending on what is available locally. This is what the government has asked healthcare professionals to do. Find out more about what choices are available to you in your NHS care – GOV.UK (www.gov.uk).

Single Point of Access – EACH

NHS Lincolnshire ICB provides a single point of access for patients called the ‘EACH’ (Elective Activity Coordination Hub, which is a service provided to assist with patient choice if you have been referred to Community Services and Hospitals (including Private) for NHS treatment. This does not include referrals for diagnostics (tests) or mental health.  

Find out more about the EACH (Elective Activity Coordination Hub).

Please see information below about transport options and help with travel costs.

  • Non-Emergency Patient Transport Services (NEPTS)

    EMAS is responsible for delivering Non-Emergency Patient Transport Services (NEPTS) for Lincolnshire. Most people should travel to and from hospital independently by private or public transport, with the help of relatives or friends if necessary. NHS-funded patient transportation is reserved for when it is considered essential to ensuring an individual’s safety, safe mobilisation, condition management or recovery.  

    Only patients who meet one of the below reasons for an appointment will be considered for eligibility for NEPTS:

    • The patient has been referred by a doctor, dentist or ophthalmic practitioner for non-primary care NHS-funded healthcare services – that is, diagnostics or treatment.

    • The patient is being discharged from NHS-funded treatment.

    To determine if you are eligible for NHS funded transport then full information can be found on the EMAS website and in the patient leaflet.

    Lincolnshire :: East Midlands Ambulance Service (emas.nhs.uk)

    EMAS_NEPTS_leaflet_Aug_2023_version.pdf

    To make a booking please call the booking line: 0300 300 3434. Your relative or carer may also book this for you if needed. Your call will be assessed to see whether you are eligible to use the serviuce by asking you a few simple questions about your medical condition and mobility needs.

  • Help with travel costs

    If you are not eligible for NHS funded transport, you may qualify for help with travel costs under the Healthcare Travel Cost Scheme – full details available via the NHS UK website Healthcare Travel Costs Scheme (HTCS) - NHS (www.nhs.uk)

  • Alternative transport options

    For general information regarding public transport in Lincolnshire call the Transport Helpline on 0345 456 4474 or visit the website LincsBus - Homepage.

    Monday – Friday: 9.30am – 5.30pm, Saturday: 9:30am – 4pm.

    The website contains details of Community and volunteer transport schemes and the on-demand bus service ‘Call Connect’.

Next: Lincolnshire ‘EACH’ – patient referrals to community services and hospitals Previous: Contact the Continuing Healthcare Team