From 1 August 2025, we’re introducing new partners to continue providing essential health and social care services across Lincolnshire.
Millbrook Healthcare and Livity Life will be replacing NRS Healthcare as our service providers.
Services affected
Lincolnshire County Council and Lincolnshire Integrated Care Board (ICB) have arranged for the following services to continue under new management:
Community Equipment Service (now provided by Millbrook Healthcare)
- Equipment loans for adults and children with long-term conditions and disabilities
- Supporting daily health and social care needs
Wheelchair Service (now provided by Millbrook Healthcare)
- Wheelchair provision for adults and children with long-term physical disabilities
- Supporting those whose mobility is affected by illness or disability
Telecare Service (now provided by Livity Life)
- 24/7 monitoring and emergency response equipment
- Automatic contact with family, carers, or emergency services when needed
- Includes fall detection and emergency alert systems
Why this change is happening
NRS Healthcare recently notified us they would no longer be able to continue delivering these essential services. To ensure uninterrupted support for our community, we have secured these new partnerships to maintain all current service levels.
What this means for you
People using these services will receive a letter in the coming weeks, explaining what this change will mean for them.
We would like to reassure you that we will continue to support people in the community. There may be some short-term disruption during this transition, but we are working to mitigate the impact. During this period, we will be prioritising support to protect those most impacted by this change.
People are asked to be vigilant in case fraudsters attempt to take advantage of this disruption. No one will be contacting people to request payment of any kind in relation to these services. The only exceptions are if a person has an agreed Personal Wheelchair Budget, and they would only be contacted by Millbrook Healthcare in regard to this. Telecare Service users who already pay for their service via direct debit will only be contacted by Livity Life.
Need help or have questions?
Dedicated Support Line: 01522 782245
Hours: Monday to Friday, 10am to 4pm, this temporary support line is specifically set up to help with any questions or concerns about the service transition.