1. Is Cliff Villages Medical Practice still open?

The current surgery premises remains temporarily closed.

Please do not attend the surgery as no services are currently being delivered from there.

2. Who is providing my care now?

Any postponed appointments will be rearranged. If you have an urgent health need call NHS 111 or visit www.111.nhs.uk for advice or dial 999 in an emergency. Local pharmacies can also help with minor illnesses but may experience extra pressure. Please be patient and give plenty of notice where possible.

3. Do I need to register with another practice?

No. Please be reassured that patients remain registered with the practice and there is no further action you need to take.

We would advise you not to register at an alternative surgery at this time. Full GP services will be available very soon.

4. What happens to my medical records?

Your records are safe and secure within the NHS.

5. I already had an appointment booked. What should I do?

If you already have an appointment booked, this will be rescheduled.

Please wait to be contacted with updated details; you do not need to contact the surgery, the team there will contact you.

6. How do I book a new appointment?

As soon as the practice is reopened, you will be able to book appointments through the usual routes.

7. What about my medication?

Patients who have already ordered medicines from the dispensary may collect them as usual. Any patient with a prescription who has not yet ordered medicines should use an alternative pharmacy to obtain them. If you have a prescription but have not yet ordered medicines, or are due to run out of medication, please use the NHS App to order and nominate a pharmacy for collection[SM1] . Alternatively, please call NHS 111 for information on local pharmacies who can provide advice if you run out of medication.

8. What if I have an urgent health problem?

• Call NHS 111 or visit www.111.nhs.uk for advice.
• Local pharmacies can also help with minor illnesses but may experience extra pressure. Please be patient and give plenty of notice where possible.
• Dial 999 in an emergency.
• Please do not contact NHS 111 if you have a general query about the surgery.
  
  

9. What if I need a blood test?

If you are due to have a blood test, please wait to be contacted.

10. What if I have a flu jab appointment booked?

If a clinic does not go ahead, appointments will be rescheduled or you can book one at an alternative provider via the following link - www.nhs.uk/nhs-services/vaccination-and-booking-services/book-flu-vaccination.

11. Why did the surgery close?

The GP partner at Cliff Villages Medical Practice had their Care Quality Commission (CQC) registration removed. CQC registration is a legal requirement for providing NHS services.

12. How long will this last?

These are temporary arrangements. NHS Lincolnshire ICB will update you as soon as a reopening date is confirmed.

13. What if I have any questions or concerns?

Staff at the practice remain available to answer questions about appointments or prescribing needs over the phone. Please only contact with an urgent appointment or prescribing concern. Any patients with an urgent medical need, please contact NHS111 by telephone or online. In an emergency situation please dial 999.

If you would like to speak to someone outside the practice, please contact the Patient Advice and Liaison Service (PALS) on 0300 123 9553 or email LHNT.LincsPALS@nhs.net.

14. Staying updated

• Check this page regularly.
• Keep your contact details up to date to receive letters, texts, and calls.