Important information for patients registered with Spilsby Surgery

Frequently Asked Questions

  • Is Spilsby Surgery open?

    The surgery and dispensary reopened to patients on Monday 6 October 2025 from 9.00am.

  • Who is providing my care now?

    Your care is being provided by Lincolnshire and District Medical Services (LADMS), appointed by NHS Lincolnshire ICB.

  • Do I need to register with another practice?

    Please be reassured that patients remain registered with Spilsby Surgery and there is no further action you need to take.

  • What happens to my medical records?

    Your records are safe and secure within the NHS. LADMS clinicians have access to your notes, so your care can continue.

  • I already had an appointment booked. What should I do?

    Please wait to be contacted with updated details; you do not need to contact the surgery, LADMS will contact you.

  • How do I book a new appointment?

    To book an appointment, you should contact the sugery as normal.

  • What about my medication?

    LADMS will be prioritising urgent medications.

    The Co-op Pharmacy staff in Spilsby are working very hard to clear a significant backlog, while maintaining safe and efficient dispensing. 

    Only contact NHS 111 for urgent repeat medication, and use other local pharmacies if possible.

    People who have enough medication can help us by waiting, since this will help us support those in greatest need.

  • What if I have an urgent health problem?

    You should contact the sugery as normal.

    Alternatively, you can:

    Call NHS 111 or visit 111.nhs.uk for advice.

    Local pharmacies can also help with minor illnesses but may experience extra pressure. Please be patient and give plenty of notice where possible and remember you can visit any local pharmacy for your prescription.

    Dial 999 in an emergency.

     

  • What if I need a blood test?

    If you due to have a blood test, please wait to be contacted.

  • What if I have a flu jab appointment booked?

    If you had booked into one of these flu clinics that were cancelled, your appointment will be rescheduled.

    Alternatively, you can book one at an alternative provider via the following link - www.nhs.uk/nhs-services/vaccination-and-booking-services/book-flu-vaccination.

  • Why did the surgery close?

    The GP partner at Spilsby Surgery had their Care Quality Commission (CQC) registration removed. CQC registration is a legal requirement for providing NHS services.

  • How long will this last?

    These are temporary arrangements. NHS Lincolnshire ICB will update you as soon as a long-term solution is confirmed.

  • Who are Lincolnshire and District Medical Services (LADMS)?

    Lincolnshire and District Medical Services (LADMS) is a healthcare provider based in Louth, Lincolnshire, established in 2007. Working with the NHS and local Primary Care Networks, they deliver services such as enhanced GP access (evening and weekend appointments), anticoagulation monitoring, care home health support, patient transport, and clinical staffing through their Chambers CIC. They also provide advice and guidance to clinicians to support patient care pathways. LADMS operates under Care Quality Commission oversight and plays a key role in improving healthcare access and delivery across Lincolnshire.

  • Who can I speak to if I have any questions or concerns?

    Patient Advice and Liaison Service (PALS)
    0300 123 9553
    LHNT.LincsPALS@nhs.net