Important information for patients registered with Spilsby Surgery

NHS Lincolnshire ICB and Lincolnshire and District Medical Services (LADMS) are fully committed to ensure Spilsby Surgery patients are provided full GP services and are making positive progress to ensure patients receive this as soon as possible.

LADMS have access to the surgery’s clinical systems and are prioritising repeat prescriptions, blood test results, and death certificates.

Whilst the LADMS team set up their systems and processes, we would ask patients to follow the guidance below. Please do not contact the LADMS office directly as this will delay establishing services.

Spilsby Surgery premises:

  • The current surgery premises remains temporarily closed.
  • Please do not attend the surgery as no services are currently being delivered from there.

Appointments:

  • If you already have an appointment booked, this will be rescheduled.
  • Please wait to be contacted with updated details; you do not need to contact the surgery, LADMS will contact you.

If you have an urgent health need:

  • Call NHS 111 or visit www.111.nhs.uk for advice.
  • Local pharmacies can also help with minor illnesses but may experience extra pressure. Please be patient and give plenty of notice where possible.
  • Dial 999 in an emergency.
  • Please do not contact NHS 111 if you have a general query about the surgery.

Repeat prescriptions:

  • We are currently unable to dispense any medication from the dispensary at Spilsby Surgery. We intend to reinstate this service as soon as possible.
  • The Coop Pharmacy in Spilsby is currently dealing with a high number of emergency medication requests. Please only request repeat medication from NHS 111 if you urgently need it.
  • If you have sufficient medication, please be patient. This will allow us to prioritise patients who need emergency medication.

Blood tests:

  • If you due to have a blood test, please wait to be contacted.
  • Do not attend Skegness Community Diagnostic Centre or Pilgrim Hospital Boston unless you have already received a referral form.

Flu clinics:

  • The LADMS team are working hard to ensure the flu clinics at the surgery on Saturday 4th October 2025 can still go ahead. Please attend your appointment as planned unless told otherwise.

Registering with another practice:

  • Please be reassured that patients remain registered with Spilsby Surgery and there is no further action you need to take.
  • We would advise you not to register at an alternative surgery at this time. Full GP services will be available very soon.

Further information:

  • For further information, please see our Frequently Asked Questions below.
  • If you would like to speak to someone, please contact the Patient Advice and Liaison Service (PALS) on 0300 123 9553 or email LHNT.LincsPALS@nhs.net
  • We will also be arranging patient drop-in sessions to discuss individual patient issues.

Thank you for your patience:

We understand this may feel unsettling, but please be assured your care will continue, your records are secure, and you will be kept fully informed about next steps. We apologise for any inconvenience this has caused and would ask that you please be kind to staff who are working during this difficult time.

Frequently Asked Questions

  • Is Spilsby Surgery still open?

    The current surgery premises remains temporarily closed.

    Please do not attend the surgery as no services are currently being delivered from there.

  • Who is providing my care now?

    Your care is being provided by Lincolnshire and District Medical Services (LADMS), appointed by NHS Lincolnshire ICB.

  • Do I need to register with another practice?

    Please be reassured that patients remain registered with Spilsby Surgery and there is no further action you need to take.

    We would advise you not to register at an alternative surgery at this time. Full GP services will be available very soon.

  • What happens to my medical records?

    Your records are safe and secure within the NHS. LADMS clinicians will have access to your notes, so your care can continue.

  • I already had an appointment booked. What should I do?

    If you already have an appointment booked, this will be rescheduled.

    Please wait to be contacted with updated details; you do not need to contact the surgery, LADMS will contact you.

  • How do I book a new appointment?

    Your care is being transferred to LADMS, and we will update you as soon as possible on how to contact them.

  • What about my medication?

    We are currently unable to dispense any medication from the dispensary at Spilsby Surgery. We intend to reinstate this service as soon as possible.

    The Coop Pharmacy in Spilsby is currently dealing with a high number of emergency medication requests. Please only request repeat medication from NHS 111 if you urgently need it.

    If you have sufficient medication, please be patient. This will allow us to prioritise patients who need emergency medication.

  • What if I have an urgent health problem?

    Call NHS 111 or visit www.111.nhs.uk for advice.

    Local pharmacies can also help with minor illnesses but may experience extra pressure. Please be patient and give plenty of notice where possible.

    Dial 999 in an emergency.

    Please do not contact NHS 111 if you have a general query about the surgery.

  • What if I need a blood test?

    If you due to have a blood test, please wait to be contacted.

    Do not attend Skegness Community Diagnostic Centre or Pilgrim Hospital Boston unless you have already been previously given a referral form.

  • What if I have a flu jab appointment booked?

    The LADMS team are working hard to ensure the flu clinics at the surgery on Saturday 4th October 2025 can still go ahead. Please attend your appointment as planned unless told otherwise.

  • Why did the surgery close?

    The GP partners at Spilsby Surgery had their Care Quality Commission (CQC) registration removed. CQC registration is a legal requirement for providing NHS services.

  • How long will this last?

    These are temporary arrangements. NHS Lincolnshire ICB will update you as soon as a long-term solution is confirmed.

  • Who are Lincolnshire and District Medical Services (LADMS)?

    Lincolnshire and District Medical Services (LADMS) is a healthcare provider based in Louth, Lincolnshire, established in 2007. Working with the NHS and local Primary Care Networks, they deliver services such as enhanced GP access (evening and weekend appointments), anticoagulation monitoring, care home health support, patient transport, and clinical staffing through their Chambers CIC. They also provide advice and guidance to clinicians to support patient care pathways. LADMS operates under Care Quality Commission oversight and plays a key role in improving healthcare access and delivery across Lincolnshire.

  • Who can I speak to if I have any questions or concerns?

    Patient Advice and Liaison Service (PALS)
    0300 123 9553
    LHNT.LincsPALS@nhs.net

    We will also be arranging patient drop-in sessions to discuss individual patient issues.